RomperJack will make reasonable efforts to ensure that orders ship within two business days, except during U.S. federal holiday periods. Please allow up to 24 hours after you receive your shipment notification email (“Shipment Confirmation Email”) after placing an order for tracking information to appear on the mail carrier website. The Order Total stated on the Shipment Confirmation Email includes product costs and all discounts and credits before shipping fees.

The customer is responsible for ensuring we have the correct address prior to shipping. Please make sure that your PayPal or Apple Pay address is up to date, as the delivery address will automatically be inputted if paying with either of those. We ship to the address provided via website checkout, but glitches happen when you use PayPal or Apple Pay. Once you check out and submit an order, you must immediately email hello@romperjack.com to change anything. So please double-check that your info is correct BEFORE check-out. Once your order is placed, we may not be able to change the shipping address, size, or color. Orders are processed as quickly as humanly possible. 

RomperJack is not responsible for lost, damaged, or stolen packages. Packages marked as delivered but “not received” are the responsibility of you and the shipping carrier. Please contact your shipping carrier for these rare instances/situations. Also, delayed scanning on USPS, UPS, FedEx, and DHL is beyond our control once the package leaves our premises. We are not responsible for items shipped to the wrong address. Please purchase shipping/return insurance to ensure worry free delivery.  

PLEASE MAKE SURE YOUR ADDRESS IS THE CORRECT SHIPPING ADDRESS BEFORE PLACING YOUR ORDER. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS.