If you have a question or concern about your order, please email email@example.com
SHIPPING: Please Note: The customer is responsible for ensuring we have the correct address prior to shipping. Please make sure that your Paypal address & Apple Pay address are up to date as the delivery address will automatically be inputted if paying with either of those. We ship to the address provided via website checkout, but glitches happen when you use Paypal or Apple Pay. Once you check out and submit order you must immediately email firstname.lastname@example.org to change anything. So please double check that your info is correct BEFORE check-out. Once your order is placed, we may not be able to change the shipping address, size or color. Orders are processed as quickly as humanly possible. We are not responsible for items shipped to the wrong address, or items lost or damaged in transit. *PLEASE MAKE SURE YOUR ADDRESS IS THE CORRECT SHIPPING ADDRESS BEFORE PLACING YOUR ORDER. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS.*
SHIPPING DISCLAIMER: RomperJack is not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but “not received” are the responsibility of you and the shipping carrier. Please contact your shipping carrier for these rare instances/situations. Also, delayed scanning on USPS, UPS, FedEx & DHL is beyond our control once the package leaves our premises.
INTERNATIONAL SHIPPING: We DO ship internationally. Time for international shipping does take between 2-3 weeks. Customers are responsible for any additional charges such as customs fees if your package should encounter this. International shipments are at the mercy of customs inspections and may take up to 30 days to arrive after shipment. We cannot provide any information regarding international orders once they have been shipped and tracking information may not be available.
PRE-ORDERS: Pre-Orders are done throughout the year so that you have a chance to reserve new items and don't risk them selling out. With Pre-Orders we typically open up purchasing 1-2 months in advance, so please take note of that when you are purchasing any "Pre-Order" item. If you are ordering a romper that is a Pre-Order and a romper that is in stock, we recommend that you purchase them separately, as your rompers will not ship until the Pre-Ordered Romper is ready to ship.
INQUIRIES: Please note that ALL order inquiries, questions or updates of sort must be asked and confirmed via email - you can reach us at email@example.com. Please allow 48-72 hours for a response as again, we are a small business juggling daily life and do receive an immense amount of daily email traffic. We do our best to reply to you as quickly as we possibly can. With this, we are not always available on weekends either. Most emails received on a Friday will be answered on Monday.
We do not accept exchanges or returns for our international orders. Please size-up accordingly when purchasing items.
We DO NOT issue returns for a cash value unless you purchase Seel Return Assurance. You must notify us of the requested return within 14 days of delivery. If you would like to return for a refund or exchange an item that did not work out for you, to start a return please email us at firstname.lastname@example.org first to make sure your exchange/return is able to be processed and so we can provide a return shipping label for the purchased return assurance. We are only able to process an exchange or a return that is made within 21 days of your delivery date. Also, we allow items to be returned or exchanged only if they are unwashed, unworn, and in the original packaging. Otherwise a refund or store credit will not be offered. We cannot hold items until restocks arrive.
You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for eligible items. If Seel Return Assurance is not purchased for eligible items in your order, then your order is subject to the standard return policy. You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process here. You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items.
Once the item(s) have been shipped back to us, they will be inspected and we will issue a gift card in the value you paid *minus* a $5 restocking fee. The gift card will be sent to the email address you have associated with your customer profile. ***Please note that the customer is first responsible for shipping the item back to us for inspection in order to process an exchange.***
Please note that all orders are eligible for an exchange. If you purchase Seel Return Assurance, you may be eligible for a refund to your original payment method.
When should I Receive my Refund or Return Credit?
Once the item is received at our warehouse it will have to be processed and inspected for damage/wear and tear, this process can take some time. All refunds and credits are processed every Wednesday the week after receiving the return.