Return Policy

Store Policies

If you have a question or concern about your order, please email hello@romperjack.com

SHIPPING: Please Note: The customer is responsible for ensuring we have the correct address prior to shipping. Please make sure that your Paypal address & Apple Pay address are up to date as the delivery address will automatically be inputted if paying with either of those. We ship to the address provided via website checkout, but glitches happen when you use Paypal or Apple Pay. Once you check out and submit order you must immediately email hello@romperjack.com to change anything. So please double check that your info is correct BEFORE check-out. Once your order is placed, we may not be able to change the shipping address, size or color. Orders are processed as quickly as humanly possible. We are not responsible for items shipped to the wrong address, or items lost or damaged in transit. *PLEASE MAKE SURE YOUR ADDRESS IS THE CORRECT SHIPPING ADDRESS BEFORE PLACING YOUR ORDER. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS.*

SHIPPING DISCLAIMER: RomperJack is not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but “not received” are the responsibility of you and the shipping carrier.  Please contact your shipping carrier for these rare instances/situations. Also, delayed scanning on USPS, UPS, FedEx & DHL is beyond our control once the package leaves our premises.

INTERNATIONAL SHIPPING: We DO ship internationally. Time for international shipping does take between 2-3 weeks. Customers are responsible for any additional charges such as customs fees if your package should encounter this. International shipments are at the mercy of customs inspections and may take up to 30 days to arrive after shipment. We cannot provide any information regarding international orders once they have been shipped and tracking information may not be available.

PRE-ORDERS: Pre-Orders are done throughout the year so that you have a chance to reserve new items and don't risk them selling out. With Pre-Orders we typically open up purchasing 1-2 months in advance, so please take note of that when you are purchasing any "Pre-Order" item.  If you are ordering a romper that is a Pre-Order and a romper that is in stock, we recommend that you purchase them separately, as your rompers will not ship until the Pre-Ordered Romper is ready to ship.

INQUIRIES: Please note that ALL order inquiries, questions or updates of sort must be asked and confirmed via email - you can reach us at hello@romperjack.com. Please allow 48-72 hours for a response as again, we are a small business juggling daily life and do receive an immense amount of daily email traffic. We do our best to reply to you as quickly as we possibly can. With this, we are not always available on weekends either. Most emails received on a Friday will be answered on Monday.
 

RETURNS/EXCHANGES:

We do not accept exchanges or returns for our international orders. Please size-up accordingly when purchasing items.

We are now offering automated returns and exchanges through our portal: https://forms.gle/WEyasGoGJT9g2QcL7

Please note that some of our policies have been updated.

Unwashed, unworn and unused merchandise with original tags still attached may be returned for store credit. Items must be returned no later than 21 days from date of delivery to get a store credit. We will not accept anything with animal hair, stains, or smell (i.e. cologne or body odor).

We will only being offering store credit at this time. A refund back to your original form of payment will only be processed if the return insurance is purchased.
We do not cover the shipping labels to send back your items, that is the customer's responsibility. 
Our Mystery Boxes are final sale and will not be accepted for store credit or a refund to your original form of payment, even if the return insurance is purchased. 

Once your return has been processed, you will then be sent an email containing a RomperJack E-Gift card code in the amount of the item returned not including any initial shipping charges. 

Store credit will be issued for all returns.  We do not give refunds to the original form of payment. Store credit does not expire.

 

When should I Receive my Return Credit?

Once the item is received at our warehouse it will have to be processed and inspected for damage/wear and tear, this process can take some time.  All credits are usually processed the following Wednesday after receiving the return.