RETURNS/EXCHANGES
We do not accept exchanges or returns for our international orders. Please size up accordingly when purchasing items. Unwashed, unworn, and unused merchandise with original tags still attached may be returned for store credit. Items must be returned no later than 21 days from the date of delivery to get a store credit. We will not accept anything with animal hair, stains, or smell (e.g., cologne or body odor).
We only offer store credit at this time. A refund to your original form of payment will only be processed if you purchase return insurance. Once your return has been processed, you will receive an email containing a RomperJack E-Gift card code for the amount of the item returned, not including any initial shipping charges.
If you have a question or concern about your order, please email hello@romperjack.com.
We are now offering automated returns and exchanges through our portal: https://forms.gle/WEyasGoGJT9g2QcL7
Please remember:
- Store credit will be issued for all returns.
- We do not give refunds to the original form of payment. Store credit does not expire.
- We do not cover the shipping labels to send back your items; that is the customer's responsibility.
- Our Mystery Boxes are final sale and will not be accepted for store credit or a refund to your original form of payment, even if the return insurance is purchased.
When should I receive my Return Credit?
Once the item is received at our warehouse it will have to be processed and inspected for damage/wear and tear, this process can take some time. All credits are usually processed the following Wednesday after receiving the return.
I purchased the shipping/return insurance; what happens if my order is lost?
If you purchase the shipping/return insurance and your order is marked delivered but you never received it, we will resend your order, but in doing that, you forfeit the return portion of the insurance. You can use return insurance to return your item and receive a refund back to your original form of payment.