FAQ

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow up to 1-2 business days to have your order processed. Once your order has been shipped, you will receive a tracking number to your order.

Q: WHAT HAPPENS IF I PURCHASE AN ITEM ON BACK ORDER?

A: You can purchase back order items.  Many customers do this to take advantage of a sale.  When you purchase an item on back order it means that the item is not currently in stock in the warehouse but is on the way to the warehouse.   Restock of that item is less than 14 days out.   You can expect to have your romper in 14-21 days from your purchase date.  It's important  to choose the free shipping method if you order a back order item.  If you do choose expedited shipping your romper will ship in less time but you still have to wait for the romper to be back in stock before the item ships.

Q: HOW LONG DOES SHIPPING TAKE?

A: There may be a 1-2 day processing time. For domestic orders in the United States, order usually ships the next business day if the order is purchased before 5pm.  We do not ship out on Friday after 12 noon - Sunday.  International orders can take up to 2-3 weeks and somtimes longer due to customs

Q: DO YOU SHIP INTERNATIONALLY?

A: We do offer international shipping to over 20 countries. 

Q: WHAT MATERIAL IS THE ROMPER MADE FROM

A: The original rompers are made from 98% cotton and 2% spandex

The Print rompers are made from 100% polyester

The Hawaiian rompers are made from 98% cotton and 2% spandex.  These rompers do tend to shrink.

Q: WASHING INSTRUCTIONS

A: Rinse warm or cold, Tumble dry.

There are no returns or exchanges for international orders, all sales are final unless the product arrives damaged.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

 

Q: DOES ROMPERJACK PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply email us at hello@romperjack.com and we'll get it addressed!

Q: HOW DO I BECOME AN AMBASSADOR

A:  To apply to become an ambassador go click HERE

   Once you are an approved ambassador you will be paid 5% of every romper you sell.

SHIPPING: Please Note: The customer is responsible for ensuring we have the correct address prior to shipping. Please make sure that your Paypal address & Apple Pay address are up to date as the delivery address will automatically be inputted if paying with either of those. We ship to the address provided via website checkout, but glitches happen when you use Paypal or Apple Pay. Once you check out and submit order you must immediately email hello@romperjack.com to change anything. So please double check that your info is correct BEFORE check-out. Once your order is placed, we may not be able to change the shipping address, size or color. Orders are processed as quickly as humanly possible. We are not responsible for items shipped to the wrong address, or items lost or damaged in transit. *PLEASE MAKE SURE YOUR ADDRESS IS THE CORRECT SHIPPING ADDRESS BEFORE PLACING YOUR ORDER. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS.*

SHIPPING DISCLAIMER: RomperJack is not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but “not received” are the responsibility of you and the shipping carrier.  Please contact your shipping carrier for these rare instances/situations. Also, delayed scanning on USPS, UPS, FedEx & DHL is beyond our control once the package leaves our premises.

INTERNATIONAL SHIPPING: We DO ship internationally. Time for international shipping does take between 2-3 weeks. Customers are responsible for any additional charges such as customs fees if your package should encounter this. International shipments are at the mercy of customs inspections and may take up to 30 days to arrive after shipment. We cannot provide any information regarding international orders once they have been shipped and tracking information may not be available.

PRE-ORDERS: Pre-Orders are done throughout the year so that you have a chance to reserve new items and don't risk them selling out. With Pre-Orders we typically open up purchasing 1-2 months in advance, so please take note of that when you are purchasing any "Pre-Order" item.  If you are ordering a romper that is a Pre-Order and a romper that is in stock, we recommend that you purchase them separately, as your rompers will not ship until the Pre-Ordered Romper is ready to ship.

INQUIRIES: Please note that ALL order inquiries, questions or updates of sort must be asked and confirmed via email - you can reach us at hello@romperjack.com. Please allow 48-72 hours for a response as again, we are a small business juggling daily life and do receive an immense amount of daily email traffic. We do our best to reply to you as quickly as we possibly can. With this, we are not always available on weekends either. Most emails received on a Friday will be answered on Monday.

 

RETURNS/EXCHANGES:

We do not accept exchanges or returns for our international orders. Please size-up accordingly when purchasing items.

We DO NOT issue returns for a cash value unless your romper is an XXL or an Small in which your size is outside of what we offer.  If you would like to exchange an item that did not work out for you, please email us at hello@romperjack.com first to make sure your exchange/return is able to be processed. We are only able to process an exchange that is made within 14 days of your delivery date. Also, we allow items to be exchanged only if they are unwashed, unworn, and in the original packaging. Otherwise a refund or store credit will not be offered. We cannot hold items until restocks arrive.

Once the item(s) have been shipped back to us, they will be inspected and we will issue a gift card in the value you paid *minus* a $5 restocking fee. The gift card will be sent to the email address you have associated with your customer profile. ***Please note that the customer is first responsible for shipping the item back to us for inspection in order to process an exchange.***

SALE ITEMS:  Please note that during promotional sales all sales are final for on sale items.   The items on sale will most likely not be available for re-sale after the sale which means we will not have stock available to issue exchanges.