FAQ

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: After placing your order, please allow 1-2 business days for it to be processed. Once it has been shipped, you will receive a tracking number.

Q: WHAT HAPPENS IF I PURCHASE AN ITEM ON BACK ORDER?

A: You can purchase back order items. Many customers do this to take advantage of a sale. When you purchase an item on back order it means that the item is not currently in stock in the warehouse but is on its way to the warehouse. Restock of that item is less than 40 days out. You can expect to have your romper in 14-40 days from your purchase date. It's important to choose the free shipping method if you order a back order item. If you do choose expedited shipping, your romper will ship in less time, but you still have to wait for the romper to be back in stock before the item ships.

IMPORTANT: If you want to receive a back order or pre-order item separately from items that are in stock, make sure to split your order in 2. Otherwise, your whole order will not ship until the back order or pre-order items are in stock at the warehouse.   

Q: HOW LONG DOES SHIPPING TAKE?

A: There may be a 1-2 day processing time. Domestic orders in the United States usually ship the next business day if they are purchased before 5 pm.  We do not ship out on Friday after 12 noon - Sunday.  International orders can take up to 2-3 weeks and sometimes longer due to customs.

Q: DO YOU SHIP INTERNATIONALLY?

A: We do offer international shipping to over 20 countries. The customer is responsible for all customs and tariff fees their country may charge. 

Q: DO YOU MAKE PRICE ADJUSTMENTS IF YOU MISS A SALE?

A: Unfortunately, we do not offer sale price adjustments. All sales are final. Even if you miss a sale by minutes, we can not adjust the price you paid. This is to ensure fairness for all of our customers. 

Q: WHAT MATERIAL IS THE ROMPER MADE FROM

A: The original rompers are made from 98% cotton and 2% spandex. The Print rompers are made from 100% polyester. The Hawaiian rompers are made from 98% cotton and 2% spandex. These rompers do tend to shrink.

Q: WASHING INSTRUCTIONS

A: Rompers: Rinse warm or cold, Tumble dry. B: Jumpsuits: We recommend dry cleaning the jumpsuits. Do not wash. Handle with care. There are no returns or exchanges for international orders; all sales are final unless the product arrives damaged.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information, which will be used only once upon purchasing your product. Then, your credit card information will be purged.

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: DOES ROMPERJACK PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: If you find damage to the product, contact us immediately! We do all we can to ensure you the best shopping experience. You can simply email us at hello@romperjack.com, and we'll address the issue!

Q: HOW DO I BECOME AN AMBASSADOR

A: To apply to become an ambassador, click HERE. Once you are an approved ambassador, you will be paid 5% of every romper you sell.

IMPORTANT: By applying to be an influencer/ambassador, you agree to receive our product in exchange for media content (photos, video). All content provided to RomperJack in exchange for free product grants Romperjack (Cooper Street, LLC) full usage rights to use the content for paid advertising, social media posts, and website content.

Q: AGREEING TO SHARE CONTENT FOR ADS, REPOSTING, RETAGGING, AND WHAT DOES THAT ENTAIL?

A: At checkout, if you click the box to agree to share the content you post in RomperJack's Apparel, you give us the right to use that content for promotional emails, paid ads, and all social media. RomperJack refuses the right to pay for content that you agreed to allow us to use. You agree that RomperJack does not agree to do any paid influencer marketing. This application is solely to receive product in exchange for media content only.

Q: WHAT IS YOUR SHIPPING POLICY

A: The customer is responsible for ensuring we have the correct address prior to shipping. Please make sure that your PayPal address & Apple Pay address are up to date, as the delivery address will automatically be inputted if paying with either of those. We ship to the address provided via website checkout, but glitches happen when you use PayPal or Apple Pay. Once you check out and submit an order, you must immediately email hello@romperjack.com to change anything. So please double-check that your info is correct BEFORE check-out. Once your order is placed, we may not be able to change the shipping address, size, or color. Orders are processed as quickly as humanly possible. We are not responsible for items shipped to the wrong address or lost or damaged in transit. *PLEASE MAKE SURE YOUR ADDRESS IS THE CORRECT SHIPPING ADDRESS BEFORE PLACING YOUR ORDER. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS.*

SHIPPING DISCLAIMER: RomperJack is not responsible for lost, damaged, or stolen packages. Packages marked as delivered but “not received” are the responsibility of you and the shipping carrier. Please contact your shipping carrier for these rare instances/situations. Also, delayed scanning on USPS, UPS, FedEx, and DHL is beyond our control once the package leaves our premises.

INTERNATIONAL SHIPPING: We DO ship internationally. International shipping takes between 2 and 3 weeks. Customers are responsible for any additional charges, such as customs fees, if your package should encounter this. International shipments are at the mercy of customs inspections and may take up to 30 days to arrive after shipment. We cannot provide any information regarding international orders once they have been shipped, and tracking information may not be available. 

PRE-ORDERS: Pre-orders are done throughout the year, so you can reserve new items and don't risk them selling out. With pre-orders, we typically open up purchasing 1-2 months in advance, so please take note of that when you purchase any "Pre-order" item.  If you are ordering a romper that is a Pre-order and a romper that is in stock, we recommend purchasing them separately, as your rompers will not ship until the Pre-ordered romper is ready to ship.

INQUIRIES: ALL order inquiries, questions, or updates must be asked and confirmed via email—you can reach us at hello@romperjack.com. Please allow 48-72 hours for a response. We receive an immense amount of daily email traffic. We do our best to reply to you as quickly as we possibly can. However, we are not always available on weekends. Most emails received on a Friday will be answered on Monday.

Q: WHAT IS YOUR RETURN/EXCHANGE POLICY?

A: We do not accept exchanges or returns for our international orders. Please size up accordingly when purchasing items. Unwashed, unworn, and unused merchandise with original tags still attached may be returned for store credit. Items must be returned no later than 21 days from the date of delivery to get a store credit. We will not accept anything with animal hair, stains, or smell (e.g., cologne or body odor).

We are now offering automated returns and exchanges through our portal: https://forms.gle/WEyasGoGJT9g2QcL7

When should I receive my Return Credit?

Once the item is received at our warehouse, it will have to be processed and inspected for damage/wear and tear; this process can take some time. All credits are usually processed the following Wednesday after receiving the return.

I purchased the shipping/return insurance; what happens if my order is lost?

If you purchase the shipping/return insurance and your order is marked delivered but you never receive it, we will resend your order. However, in doing that, you forfeit the return portion of the insurance. You can use return insurance to return your item and receive a refund back to your original form of payment.