FAQ

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow up to 1-2 business days to have your order processed. Once your order has been shipped, you will receive a tracking number to your order. 

Q: HOW LONG DOES SHIPPING TAKE?

A: There may be a 1-2 day processing time. For domestic orders in the United States, order usually ships the next business day if the order is purchased before 5pm.

Q: DO YOU SHIP INTERNATIONALLY?

A: We do offer international shipping to over 20 countries. 

 

There are no returns or exchanges for international orders, all sales are final unless the product arrives damaged.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Exchange policy:

We allow exchanges on all our products if it was ordered in the United States.
Customers have 10 days to exchange the product if it does not fit. If the product shows signs of wear and tear it will not be exchanged. Customers must pay for the return label and send back the product to receive an exchange.

Q: DOES ROMPERJACK PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply email us at hello@romperjack.com and we'll get it addressed!

Q: DO YOU OFFER A REFUND?

A: We would really like to help you get the right fit. So Please contact us at hello@romperjack.com and we will get back to you as soon as possible with how to go about getting a different size. If you find something wrong with your RomperJack please contact us and we'll work with you to make it right.  NOTE: We don't offer exchanges or refunds for international orders.